Frequently Asked Questions
Everything you need to know about luxury consignment at Michael's.
How do you guarantee the authenticity of your items?
Every item at Michael's Consignment NYC undergoes a rigorous multi-point inspection by our team of in-house experts and third-party authentication services to ensure 100% authenticity.
What is your return policy for online orders?
Due to the unique nature of luxury consignment, all sales are final. We provide detailed measurements, high-resolution photos, and condition reports to help you make an informed purchase.
How long does shipping take within the United States?
Orders are typically processed within 1-2 business days. Domestic shipping via UPS or FedEx generally takes 3-5 business days depending on your location.
How can I consign my luxury items with you?
You can bring your items directly to our Madison Avenue boutique or use our online submission form to upload photos. We specialize in high-end designer labels that are in excellent condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure checkout experience.
How do you determine the condition of pre-owned items?
We use a standardized grading scale ranging from 'Pristine' (new with tags) to 'Good' (visible wear). Specific flaws, if any, are always disclosed in the product description.