Returns & Exchanges
At Michael's Consignment NYC, we curate a unique collection of luxury goods and want you to be delighted with your purchase. If you are not completely satisfied, we offer a 7-day return window for store credit on eligible items, provided they remain in their original condition with all tags attached.
Verify Eligibility
Ensure your item is within the 7-day return window and still has the Michael's Consignment security tag and original designer labels attached.
Initiate Your Request
Contact our Madison Avenue boutique via email or visit us in-person with your original receipt to begin the return authorization process.
Secure Packaging
Carefully pack the item in its original protective dust bag or box and include a copy of your invoice to ensure accurate processing.
Receive Store Credit
Once our luxury experts inspect the item's condition, we will issue a store credit to your account, which never expires and can be used on any future treasure.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing